{"id":1055,"date":"2026-02-25T08:52:26","date_gmt":"2026-02-25T05:52:26","guid":{"rendered":"https:\/\/kelam.com.tr\/firmalar\/2026\/02\/25\/tav-havalimanlarina-aci-world-asq-odullerinde-buyuk-basari\/"},"modified":"2026-02-27T23:24:22","modified_gmt":"2026-02-27T20:24:22","slug":"tav-havalimanlarina-aci-world-asq-odullerinde-buyuk-basari","status":"publish","type":"post","link":"https:\/\/www.kelam.com.tr\/firmalar\/2026\/02\/25\/tav-havalimanlarina-aci-world-asq-odullerinde-buyuk-basari\/","title":{"rendered":"TAV Havalimanlar\u0131\u2019na ACI World ASQ \u00d6d\u00fcllerinde B\u00fcy\u00fck Ba\u015far\u0131"},"content":{"rendered":"<h2><strong>Ankara Esenbo\u011fa, \u0130zmir Adnan Menderes, Tiflis ve \u00dcsk\u00fcp havalimanlar\u0131, ACI World taraf\u0131ndan d\u00fczenlenen ASQ \u00f6d\u00fcllerinde kendi kategorilerinde \u201cEn \u0130yi Havaliman\u0131\u201d se\u00e7ildi.<\/strong><\/h2>\n<p>TAV Havalimanlar\u0131 taraf\u0131ndan i\u015fletilen <a href=\"https:\/\/www.kelam.com.tr\/?s=Ankara\">Ankara<\/a> Esenbo\u011fa Havaliman\u0131, \u0130zmir Adnan Menderes Havaliman\u0131, Tiflis Havaliman\u0131 ve \u00dcsk\u00fcp Havaliman\u0131, Airports Council International (ACI World) taraf\u0131ndan d\u00fczenlenen Havaliman\u0131 Hizmet Kalitesi (Airport Service Quality &#8211; ASQ) program\u0131 kapsam\u0131nda \u00f6d\u00fcle lay\u0131k g\u00f6r\u00fcld\u00fc.<\/p>\n<p>Yolcu de\u011ferlendirmelerine dayal\u0131 olarak belirlenen \u00f6d\u00fcller, 2 Eyl\u00fcl\u2019de \u0130stanbul\u2019da d\u00fczenlenecek ACI Customer Experience Global Summit s\u0131ras\u0131nda sahiplerine takdim edilecek.<\/p>\n<h2>Onur listesine iki T\u00fcrk havaliman\u0131<\/h2>\n<p>Ankara Esenbo\u011fa ve \u0130zmir Adnan Menderes havalimanlar\u0131, son 10 y\u0131lda birden fazla ASQ \u00f6d\u00fcl\u00fc kazanan ve her y\u0131l yaln\u0131zca sekiz havaliman\u0131n\u0131n kabul edildi\u011fi \u201cACI World Director General\u2019s Roll of Excellence\u201d listesine de girdi. Bu liste, m\u00fc\u015fteri deneyiminde s\u00fcrd\u00fcr\u00fclebilir ba\u015far\u0131 g\u00f6steren havalimanlar\u0131n\u0131 kaps\u0131yor.<\/p>\n<h2>Kategorilere g\u00f6re \u00f6d\u00fcller<\/h2>\n<p>\u015eirket a\u00e7\u0131klamas\u0131na g\u00f6re:<\/p>\n<ol>\n<li data-list=\"bullet\"><strong>Ankara Esenbo\u011fa Havaliman\u0131<\/strong>, Avrupa\u2019da 5\u201315 milyon yolcu kategorisinde \u201cen iyi giden yolcu deneyimi\u201d ve \u201cen keyifli havaliman\u0131\u201d \u00f6d\u00fcllerini ald\u0131.<\/li>\n<li data-list=\"bullet\"><strong>\u0130zmir Adnan Menderes Havaliman\u0131<\/strong>, ayn\u0131 kategoride \u201cen iyi giden yolcu deneyimi\u201d, \u201cen kolay havaliman\u0131 yolculu\u011fu\u201d, \u201cen keyifli havaliman\u0131\u201d ve \u201cen temiz havaliman\u0131\u201d \u00f6d\u00fcllerine lay\u0131k g\u00f6r\u00fcld\u00fc.<\/li>\n<li data-list=\"bullet\"><strong>Tiflis Havaliman\u0131<\/strong>, Avrupa\u2019da 2\u20135 milyon yolcu kategorisinde \u201cen iyi giden yolcu deneyimi\u201d ba\u015fta olmak \u00fczere \u201cen adanm\u0131\u015f personele sahip havaliman\u0131\u201d, \u201cen kolay havaliman\u0131 yolculu\u011fu\u201d, \u201cen keyifli havaliman\u0131\u201d ve \u201cen temiz havaliman\u0131\u201d \u00f6d\u00fcllerini kazand\u0131.<\/li>\n<li data-list=\"bullet\"><strong>\u00dcsk\u00fcp Havaliman\u0131<\/strong> ise Avrupa\u2019da \u201cen kolay havaliman\u0131 yolculu\u011fu\u201d kategorisinde en iyi havalimanlar\u0131 aras\u0131nda yer ald\u0131.<\/li>\n<\/ol>\n<h2>\u201cYolcu memnuniyeti operasyonlar\u0131m\u0131z\u0131n merkezinde\u201d<\/h2>\n<p>TAV Havalimanlar\u0131 \u0130cra Kurulu Ba\u015fkan\u0131 Serkan Kaptan, sekiz \u00fclkede i\u015fletilen 15 havaliman\u0131nda ge\u00e7en y\u0131l 113 milyon yolcuya hizmet verdiklerini belirterek, yolcu memnuniyetinin t\u00fcm operasyonlar\u0131n merkezinde yer ald\u0131\u011f\u0131n\u0131 vurgulad\u0131.<\/p>\n<p>Kaptan, d\u00f6rt havaliman\u0131n\u0131n do\u011frudan yolcu de\u011ferlendirmelerine dayanan ASQ \u00f6d\u00fclleri kapsam\u0131nda d\u00fcnyan\u0131n en iyi havalimanlar\u0131 aras\u0131nda yer almas\u0131ndan memnuniyet duyduklar\u0131n\u0131 ifade etti.<\/p>\n<p>ASQ program\u0131, 2006\u2019dan bu yana uygulan\u0131yor ve bug\u00fcn 110\u2019dan fazla \u00fclkede 400\u2019\u00fcn \u00fczerinde havaliman\u0131n\u0131n kat\u0131l\u0131m\u0131yla m\u00fc\u015fteri deneyimi performans\u0131n\u0131 \u00f6l\u00e7\u00fcyor.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"attachment-full size-full\" src=\"https:\/\/kelam.com.tr\/firmalar\/wp-content\/uploads\/2026\/02\/tav-havalimanlarina-aci-world-asq-odullerinde-buyuk-basari_9bb38b944342.jpg\" alt=\"\" width=\"1280\" height=\"715\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TAV Havalimanlar\u0131 taraf\u0131ndan i\u015fletilen Ankara Esenbo\u011fa, \u0130zmir Adnan Menderes, Tiflis ve \u00dcsk\u00fcp havalimanlar\u0131 ACI World ASQ \u00f6d\u00fcllerinde kendi kategorilerinde \u201cEn \u0130yi Havaliman\u0131\u201d se\u00e7ildi. Ankara ve \u0130zmir ayr\u0131ca ACI World M\u00fckemmellik Onur Listesi\u2019ne girerek uluslararas\u0131 alanda \u00f6nemli bir ba\u015far\u0131ya imza att\u0131.<\/p>\n","protected":false},"author":1,"featured_media":1056,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[295,297,296,298,294],"class_list":["post-1055","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-isdunyasi","tag-aci-world","tag-ankara-esenboga","tag-asq","tag-izmir-adnan-menderes","tag-tav-havalimanlari"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TAV Havalimanlar\u0131\u2019na ACI World ASQ \u00d6d\u00fcllerinde B\u00fcy\u00fck Ba\u015far\u0131 - Kelam | S\u00f6z\u00fc Olan Haber - \u0130\u015f D\u00fcnyas\u0131 Haberleri, Firmalar<\/title>\n<meta name=\"description\" content=\"TAV Havalimanlar\u0131 taraf\u0131ndan i\u015fletilen Ankara Esenbo\u011fa, \u0130zmir Adnan Menderes, Tiflis ve \u00dcsk\u00fcp havalimanlar\u0131 ACI World ASQ \u00f6d\u00fcllerinde kendi kategorilerinde \u201cEn \u0130yi Havaliman\u0131\u201d se\u00e7ildi.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kelam.com.tr\/firmalar\/2026\/02\/25\/tav-havalimanlarina-aci-world-asq-odullerinde-buyuk-basari\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TAV Havalimanlar\u0131\u2019na ACI World ASQ \u00d6d\u00fcllerinde B\u00fcy\u00fck Ba\u015far\u0131 - 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